If something is not right, we want it to be easy to put right.
Return eligibility
Items should be returned unworn and unwashed, in the condition you received them, with any original tags still attached and in their original packaging.
Customers in the EU have a statutory right to withdraw from an online purchase within 14 days of receiving the goods. Nothing on this page limits any mandatory consumer rights you have under applicable law.
[TO CONFIRM — whether you offer a return window longer than the 14 days required by EU law, and whether any items are excluded.]
How to return an item
Contact us with your order number before sending anything back, and we will reply with return instructions and the return address. Please do not send a return before you have heard from us — it is the fastest way for us to match the parcel to your order.
[TO CONFIRM — your return address, and who pays return postage. This must be settled before the page goes live.]
Exchanges
If you need a different size or colour, contact us first. Depending on availability, the quickest route is often to return the original item and place a new order, so the size you want is not sold in the meantime.
Refunds
Once your return reaches us we will inspect it and let you know the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may need a few additional days to show the refund on your statement.
[TO CONFIRM — how long you need to process a refund once a return arrives.]
Damaged or incorrect items
Please check your order when it arrives. If an item is damaged, faulty, or not what you ordered, contact us with your order number and a photograph of the item and packaging, and we will put it right.
Contact
All returns start with a message to us. Use the contact page and include your order number.