Refund policy

RETURN & REFUND POLICY

At NORELIYA, we want you to feel confident with your purchase. If you are not satisfied with your order, you may request a return within 14 days of receiving it.

RETURNS

To be eligible for a return, the item must be returned in the same condition in which it was received, unused, with any original tags attached and in its original packaging.

To request a return, contact us at support@noreliya.shop and include your order number. Please do not send a return before contacting us and receiving return instructions.

DAMAGED OR INCORRECT ITEMS

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible with your order number and photos of the issue so we can review it and help resolve the problem.

NON-RETURNABLE ITEMS

Certain items may not be eligible for return, including gift cards and items that have been used, damaged after delivery, or returned outside the applicable return period.

EXCHANGES

If you would like a different product or variant, contact us first. Where applicable, the simplest option may be to return the original item and place a new order.

REFUNDS

Once your return has been received and inspected, we will notify you about the status of your refund. If approved, the refund will be issued to your original payment method.

Please note that your bank or payment provider may require additional time to process and display the refund.

EUROPEAN UNION CUSTOMERS

Where applicable, customers in the European Union may have a legal right to cancel or withdraw from an online purchase within 14 days of receiving the goods, subject to applicable exceptions and legal requirements. Nothing in this policy limits any mandatory consumer rights you may have under applicable law.

CONTACT

For questions about returns or refunds, contact us at:

support@noreliya.shop