Everything about how ÉVRE CPH orders are packed, sent and tracked.
Processing
Orders are picked and packed by us before dispatch. You will receive a confirmation email as soon as your order is on its way.
[TO CONFIRM — how many business days you need between an order being placed and dispatched.]
Where we ship
[TO CONFIRM — the countries you ship to. Start with Denmark, then add the rest of the EU and any international destinations as you enable them. The list here should match the shipping zones you set up under Settings → Shipping and delivery.]
Delivery times
Delivery times depend on the destination and the carrier, and are estimates rather than guarantees. They can be affected by customs, carrier delays and public holidays.
[TO CONFIRM — your delivery estimate for Denmark, for the rest of the EU, and for any other destination you ship to. Do not publish this page until these are filled in.]
Shipping rates
Shipping is calculated at checkout, before payment, so you always see the cost before you pay.
[TO CONFIRM — your rates, and whether you want a free-shipping threshold. Rates are configured in Shopify under Settings → Shipping and delivery.]
Tracking
Once your order has been dispatched you will receive an email with tracking information so you can follow your delivery. If your tracking has not updated for some time, contact us and we will look into it with the carrier.
Duties and taxes
Orders delivered within the EU are sent with any applicable VAT already accounted for at checkout.
[TO CONFIRM — how you want to handle duties and import charges for deliveries outside the EU, once you ship there. Customers are usually responsible for these unless you choose to prepay them.]
Questions
If anything about your delivery is unclear, contact us and we will help.